We want you to have a great experience with Boost Social. This policy explains when refunds are issued, what is not eligible, and how long processing takes.
Eligible refunds
- Orders that cannot be delivered due to a system error on our side.
- Orders that remain pending for an unreasonable period (typically >72 hours) and cannot be completed.
- Duplicate payments made in error.
- Partial deliveries — the undelivered portion is automatically credited back to your wallet.
Non-refundable situations
- Completed orders, even if the social platform later removes engagement.
- User mistakes — incorrect links, usernames, private profiles, or wrong order details.
- Drops or removals caused by social platform algorithm or policy changes.
- Indirect losses, including lost revenue or account suspensions caused by third parties.
- Account suspensions resulting from violations of our Terms of Service.
Processing timelines
- Wallet credit: instant — applied to your Boostly balance the moment a refund is approved.
- Original payment method: 3–10 business days, depending on your bank and payment provider.
- Manual reviews: support reviews most refund requests within 24 hours.
How to request a refund
Open a support ticket from your dashboard with your order ID and a brief explanation, or email boostsocial330@gmail.com. Our team will respond within 24 hours.